Our Return Policy
All returns must be made within 20 days of receipt. Merchandise must be unused with original tags attached. Returns after 20 days are only available for merchandise credit. Items returned due to wrong size are eligible for exchange only. Returns other than our error will have a 15% re-stocking fee deducted from the refund.
Cover the original shipping label with a return label and return it to us in the original shipping carton. Enclose this form and indicate the Reason Code for the return.
We recommend shipping your package by a traceable method such as UPS, FedEx, or USPS insured mail.
Upon receipt and inspection of the product, credit will be processed against the credit card used for the original purchase. Please allow 14 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement. WE WILL REFUND SHIPPING COSTS ONLY IF THE RETURN IS THE RESULT OF OUR ERROR.
We cannot accept returns or exchanges for items that are used or items that have been washed, damaged, or otherwise altered. Removal of tags and labels will qualify that item is used. coolwinegiftz.com is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from coolwinegiftz.com.
Be sure to include all of your order information so we can process your return/exchange as quickly as possible.